This Privacy Policy outlines the information collection, use, and disclosure practices for the Valenzuela City Alert Button mobile application ("VAlert") developed by AppCase Inc.
By using the App, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use the App.
The City Government of Valenzuela is committed to protect and respect the personal data privacy of its clients and persons transacting with the City. The City is strict in the implementation and compliance with the Data Privacy Act of 2012.
The collected personal information is utilized solely for documentation and processing of the City’s services and is not shared with any outside parties. This information enables the City to properly process applications, inquiries, and requests, forward it to appropriate offices for action and response, and provide the clients or complainants with appropriate updates and advisories in a legitimate format and in an orderly and timely manner.
1.Personal Information:We may collect personal information you voluntarily provide, such as your name, contact information, and address. This information is used to provide accurate and effective emergency services.
2.Location Information:The App may access your device's location information to provide emergency responders with your precise location. Your location data is shared only in emergency situations and is not stored or used for other purposes.
3.Use of Information
The information collected is used solely for the purpose of providing emergency assistance services and improving the functionality of the App. We do not use or share your information for marketing or advertising purposes.
4.Disclosure of Information
We do not disclose any collected information to third parties, except in the following circumstances:
We implement security measures to protect your information from unauthorized access, loss, or theft. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
The App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
There may be instances when we receive personal information beyond what we requested. In such cases, we will determine if we can legitimately keep such information. If it is related to any of our legitimate interests, we will treat these in the same manner as all personal information provided to us. If not, we will immediately dispose of the information in a way that will safeguard your privacy or the privacy of the owner, should the information belong to a third party.
The City Government of Valenzuela does not share the account holder, clients or other person’s personal information with any third parties. Only authorized personnel of the City Government of Valenzuela have access to personal information, the exchange of which will be facilitated through email and hard copy. The information processed are stored and deleted in the City’s database in accordance with existing laws.
You have the right to ask for a copy of any personal information we hold about you, as well as to ask for it to be corrected if you think it is wrong. To do so, please contact our OIC-Data Protection Officer, Atty. Jovelyn T. Antonio, through the following email address: dataprotection@valenzuela.gov.ph.
If you have suggestions with regards to our privacy notice, you may reach us through this form.